There is issue while Sophos Services are stopped. we are monitoring in/outbound traffic on client and remote pc so find the connection is established but remote screen not shown. there is no system log or windows event about windows service conflict, windows firewall or Sophos firewall error. We are working hard and we find many things about this stuck: I worked on this subject and I know that this problem occur because of Sophos AntivirusĪlso I contact with Sophos customer service and they are searching for a solution. If the issue persists, we can try the Intel® generic graphics driver version 25.20.100.6444:I have same problem discussed in this topic: I looked on Dell's web site and I found two drivers for your laptop, please install them to try to fix this problem :ĪMD Radeon R7 M360 / M370 Graphic Driver version 17.400.2011 ,A01: We recommend to install the graphics drivers provided by the manufacturer of the laptop, those drivers were customized by them to work with your specific platform. Is there an external monitor connected to the laptop, if that s the case, what is the model of it? The application DameWare* Mini Remote Control, was it working fine before?
MBall7, Thank you for posting in the Intel® Communities Support.ĭid you make any recent software/hardware changes? Just to let you know, your computer manufacturer customizes drivers that run Intel® components on your machine, so, based on the error message that you are getting: "package not supported by this processor type", the next thing to do in this case will be to get in contact with Dell directly so they can further assist you with this scenario: We recommend to install all the Windows* updates available for your system, you are using Windows* LTSB (Long-Term Servicing Branch), but, the updates done when using that version are security updates there are no driver updates so the problem could be related to that as well. MBall7, Thank you very much for providing that information, we are sorry to hear the issue persists.
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